We want you to be 100% satisfied with our saffron, spices, and herbs. If you are not fully satisfied with any part of your purchase or order we will fully refund your money for any items unused, unopened and returned and received in good order. If you are unhappy with a product that you purchased from Bluesilkway Ltd. Company for any reason, simply let us know within 30 days.
Unopened products purchased in our mail order system within 30 days of the request can be returned for a full refund. Please note that the refund will reflect the price paid in your order and can only be applied to the form of payment used for the purchase. If the returned item was used to qualify the purchase for a promotional offer, the cost of the promotional item will be deducted from the refunded amount. Free promotional items and gift cards are not returnable. Promotional pricing will be used in determining refund amounts. All shipping charges paid by the customer to receive the order will not be applied to the refunded total. Return shipping costs are the responsibility of the customer, and refunds will be applied after the returned product is received.
If you are not satisfied with one of our products that you have purchased in the last 180 days, please contact us and we will help with your concerns. Free promotional items are not able to be exchanged.
Contact us for questions related to refunds and returns.